Platforms -

Digital Platforms
Assessment & Implementation

We count with a vast experience implementing and negotiating deals from the People Component, at the specific need of our clients, we will be utilizing tools from our partners:

Helping Leaders create Customer Culture with the Market Responsiveness Index

Developers of the “MRI” Benchmark tool, which enables executives to understand their level of customer centricity across the organisation.

Humantelligence is software for building a highly motivated, engaged and capable workforce.

Instant clear and valuable insights to maximize each individual’s potential, that can be shared and compared with others to improve communications and build better relationships.

Unleash the Potential of your Organization, Department or Team with the MRI Benchmark

What is Customer-Centric Culture?

A customer-centric culture is founded on the belief that “ what’s best for the customer is best for the business.” The customer is at the heart of all decisions in all parts of the business and people behave accordingly. This is enacted by saying: “How will this decision affect the customer? How will it benefit the customer?” When all your team has this mindset and have developed these habitual behaviors and associated skills your organization will reflect a strong customer-centric culture.

The MRI Benchmark platform is a powerful tool for leaders & organizations looking to drive change and improvement.
Its design provides constant measurement and feedback, which can be instrumental in helping leaders make informed decisions and track progress over time.
The platform can assess the entire business, specific departments, or teams, allowing for targeted interventions and tailored strategies for improvement

SP&E became an Accredited Partner of the global Leader Consulting firm in Customer Culture Transformation & Assessments.

The Customer Culture Imperative

MarketCulture, The Founders and owners; Dr. Linden Brown and Chris Brown, are also the authors of the Book “The Customer Culture Imperative” which won Marketing Book of the Year 2015.

For the first time, this groundbreaking guide unlocks the secrets used by Amazon, Virgin, Apple, Starbucks and salesforce.com. It creates a guide for success based on 3 years of scientific study drawing insights from more than 100 businesses to identify seven key factors.

Better team and peer-to-peer collaboration, inclusion, and belonging

The Humantelligence suite provides innovative cloud-based SaaS solutions that solve today’s top workforce challenges and is re-defining the true meaning of HCM into a broader understanding of ERM (Employee Relationship Management).

HT solutions leverage behavioral science to improve key human capital and talent management areas like chemistry, hiring, culture alignment, and engagement across an entire workforce, while also measuring and driving key strategic actions that deliver measurable results. Specifically, our 4 solutions are the following:

1) Self-Assessment Solution

2) Talent Fit / Hiring Solution

3) Engagement Management Solution