Customer Centricity
Consultancy and Advice
- Strategic Roadmap Development
Workshop Design and Materials
Accrediting Internal MRI Experts
MRI Implementation and Reporting
- Benchmarks, Targets and Action Plan Guides
- Action Planning and Review Workshops
Customer Centric Leadership
- Identification and Interviews with Customer Centric Leaders
- Customer Centric Leader Best Practices
Customer Centric Skills Workshops
Customer Centric Strategic Marketing e.g. Product Management
Support Function Skill + Mindset Development e.g. Finance / IT
What is Customer-Centric Culture?
A customer-centric culture is founded on the belief that “ what’s best for the customer is best for the business.” The customer is at the heart of all decisions in all parts of the business and people behave accordingly. This is enacted by saying: “How will this decision affect the customer? How will it benefit the customer?” When all your team has this mindset and have developed these habitual behaviors and associated skills your organization will reflect a strong customer-centric culture.
The MRI Benchmark platform is a powerful tool for leaders & organizations looking to drive change and improvement.
Its design provides constant measurement and feedback, which can be instrumental in helping leaders make informed decisions and track progress over time.
The platform can assess the entire business, specific departments, or teams, allowing for targeted interventions and tailored strategies for improvement.
SP&E became an Accredited Partner of the global Leader Consulting firm in Customer Culture Transformation & Assessments.
The Customer Culture Imperative
MarketCulture, The Founders and owners; Dr. Linden Brown and Chris Brown, are also the authors of the Book “The Customer Culture Imperative” which won Marketing Book of the Year 2015.
For the first time, this groundbreaking guide unlocks the secrets used by Amazon, Virgin, Apple, Starbucks and salesforce.com. It creates a guide for success based on 3 years of scientific study drawing insights from more than 100 businesses to identify seven key factors.
Human Capital Solutions
Talent Management
Talent Assessment
Talent Succession
Talent Acquisition
Special Projects
Board Level
Executive Level
Performance Management
Individual & Team Performance
Strategic Alignment
Individual Coaching
Group Coaching
Coaching & Mentoring
- Individual & Team tools & platforms
- Executive Coaching
- Career Planning
- Individual Development Plans
- Individual Assessments
Executive Education
- Focused Leadership Programs
- Customized Programs
Diversity & Inclusion
- Inclusion Training at multiple levels
- Best in class companies Benchmark
- Policy Frameworks & Implementations
- ERG (Employment Resource Groups)
- Coaching
- Group Coaching
- Roadmap Action Planning; standardized reporting based on the goals of our clients
- An innovative way to look at the POSITIVE side of Engagement
- Multi Country Implementation.
Human-Driven Digital Evolution
Digital Transformation with a People Focus
- Change Management and Agile Transformation
- Digital Adoption
- Employee Experience Enhancement.
AI Integration with Human Focus
- Addressing Generational Differences
- Managing a hybrid role
- Customized Training Programs
- People Centric Digital Transformation
Mergers & Acquisitions
M&A
Consulting & Execution (Before, During & After Negotiations)
Cultural Assessment
Cultural Matching
Customer Orientation
Engagement & Coordination with Law Firms and & Accounting
Engagement & Coordination of Providers
Organizational Design
Assessment of Key Players
Integration Plan